An order already transmitted may be modified in the following conditions: articles may be removed from the order 48 hours before the departure of the order at the latest. Articles may be added to the order until the day before departure, 10 PM at the latest.

All the products appearing on the company’s weekly catalogue are on sale subject to their availability. If a given product is out of stock, and barring express opposite stipulation on the part of the customer, the Orkos company may replace the missing product with a similar product. A non delivered product will not be invoiced, and it will not be delivered later, either.

PRICES

The prices of the Orkos company are the ones listed at the headquarters of the company. The weekly catalogue published and distributed by the company is representative of the prices of the products, subject to modifications or typographical errors.

DELIVERY

Deliveries are made by independent carriers, acting as service providers to the Orkos company. The delivery costs are invoiced by the Orkos company, as a flat rate, and according to current fees. By signing the delivery receipt the customer accepts the order. The customer can inquire about the planned delivery schedule through the ordering service. However, this schedule is not guarantied by the Orkos company.

RETURN / COMPLAINTS

Orkos guaranties the quality of its products according to the following conditions: any damage has to be signalled to the Orkos customer service, in writing or by phone, within 24 hours after reception of the products. In addition, any damage due to transportation must be mentioned on the delivery receipt next to the signature. For food items, only if the damage occurs to more than 5% of the delivered quantity will the complaint be taken in account, and provided it makes the product inedible. Validated complaints will be resolved through refund, provided the invoice was paid without deduction. Food items may not be returned or exchanged.

Orkos will charge an extra fee to cover the commission costs. Orkos will bill interest and collection fees on invoices that remain unpaid beyond the payment limit mentioned on the invoice.

Customers can only be registered through a single customer account, to which are referred all payments, invoices, discounts and refund transactions. A given customer is not allowed to order under different names, or different accounts. Purchases made by placing subscription orders are not paid through the customer account, but instead are accounted separately.